Refund policy

Last Updated: August 14, 2026

At Vedic Jap, we carefully inspect and pack every order before dispatch. We want you to have a smooth and satisfactory shopping experience. Please read this Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Returns may be accepted in the following situations:

  • You received a damaged product.

  • You received an incorrect or wrong product.

  • The product received is defective or materially different from its description.

  • Items are missing from your order.

For eligible products, you must contact us within 24 hours of delivery.

2. Unboxing Video Requirement

For claims involving damaged, incorrect, or missing items, we strongly recommend recording a continuous unboxing video from the time the package is unopened until the product has been completely removed from the packaging.

The video should clearly show:

  • The shipping label

  • The outer packaging

  • The condition of the package upon opening

  • The product received

  • Any damage or defect

An unboxing video helps us verify your claim and process your request more efficiently.

3. Non-Returnable Products

Due to hygiene, personal-use, and product-specific considerations, the following products may not be eligible for return once delivered and accepted:

  • Rudraksha Malas

  • Karungali Malas

  • Crystal Bracelets

  • Rashi Bracelets

  • Other bracelets and wearable spiritual products

  • Products that have been worn, used, or altered

  • Products damaged after delivery due to misuse

  • Products without their original packaging, where the packaging is required for return

  • Personalised or customised products

  • Products specifically identified as non-returnable on their product page

If a product arrives damaged, defective, or incorrect, please contact us within the applicable claim period.

4. Return Conditions

To be eligible for an approved return:

  • The product must be unused and in its original condition.

  • Original packaging, tags, and accessories must be retained where applicable.

  • The product must not show signs of use, washing, alteration, or intentional damage.

  • The return request must be submitted within the applicable return period.

  • Vedic Jap may request photographs or videos to verify the reported issue.

Returns that do not meet these conditions may be rejected.

5. How to Request a Return

To request a return, please contact us using the details below:

Email: vedicjapofficial@gmail.com
WhatsApp/Phone: +91 9725047926

Please provide the following information:

  • Order number

  • Name used for the order

  • Product name

  • Reason for the return

  • Clear photographs or videos of the product

  • Unboxing video, where applicable

Our team will review your request and inform you whether the return has been approved.

6. Return Shipping

If a return is approved because we sent a wrong, damaged, or defective product, Vedic Jap may arrange or reimburse reasonable return shipping costs, subject to verification.

For returns requested for other reasons, return shipping charges may be borne by the customer where permitted under applicable law and the product-specific return terms.

7. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If the refund is approved, it will generally be processed through the original payment method or another appropriate method, subject to payment-provider procedures.

Refund processing times may vary depending on the payment provider or bank.

8. Exchanges

Where an eligible replacement product is available in stock, Vedic Jap may offer an exchange instead of a refund for an approved return.

If the replacement product is unavailable, we may provide an appropriate refund or alternative resolution.

9. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

10. Incorrect or Incomplete Delivery Address

Customers are responsible for providing an accurate and complete shipping address and contact details.

If an order is returned to us because of:

  • An incorrect or incomplete address

  • Failed delivery attempts

  • The recipient being unavailable

additional shipping charges may apply for re-dispatch, where applicable.

11. Product Appearance

Natural products such as Rudraksha, Karungali, and crystals may have natural variations in colour, shape, size, texture, and appearance.

Such natural variations are not necessarily considered defects.

Product colours may also appear slightly different depending on the customer's screen, device, or display settings.

12. Spiritual & Product Claims

Vedic Jap products are offered as spiritual, traditional, cultural, and lifestyle products.

Any traditional beliefs, symbolic meanings, or spiritual descriptions associated with Rudraksha, Karungali, crystals, Rashi bracelets, or other products should not be considered a guarantee of specific financial, health, relationship, or other outcomes.

13. Contact Us

For return or refund assistance, please contact:

Vedic Jap
Email: vedicjapofficial@gmail.com
Phone/WhatsApp: +91 9725047926
Business Address: AR Mall, Mota Varachha, Surat, Gujarat – 394101, India

Vedic Jap reserves the right to update this Return & Refund Policy from time to time. The latest version of the policy will be published on this page.